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Ticketcover / Buyer Guarantee,

Worldticketshop’s comprehensive buyer guarantee provides buyers of tickets extra guarantees in the event that an event is postponed or cancelled or tickets are not delivered (either on time or at all). Our experience of operating as a ticket marketplace has, over the years, taught us that buyers often go to events as part of a trip and where an event is cancelled or postponed, the trip cannot be re-arranged or cancelled to take account of this. In addition, we at Worldticketshop do not believe that it can be expected that buyers on holiday wait for long periods of time in their hotel for purchased tickets to be delivered to them.

Our comprehensive buyer guarantee affords buyers the comfort that in certain circumstances they are able to obtain a reimbursement of the monies which they have paid for tickets. You must follow the instructions set out below the event of one of the following situations occurring:

(A) If the tickets you have received appear to be fraudulent and/or admission to the event to which the tickets relate is denied as a result of doubt over the authenticity of the ticket:

You must contact Worldticketshop Customer Care within 10 working days of the date on which the event to which the tickets related took place using the contact form available at: http://www.worldticketshop.com/contact_us.

Following notification of the issue by you, Worldticketshop will send you by email a ticket return form which you will be asked to complete and return together with a scan of the tickets to Worldticketshop. If Worldticketshop is satisfied that the tickets provided by the seller were not authentic, Worldticketshop will refund you 120% of the purchase price and delivery costs excluding the transaction fees paid by you in relation to those tickets.

(B) If the tickets have not been delivered on time:

If the seller has failed to deliver the tickets to the buyer at least one full business day prior to the event, and unless:
1. the buyer and seller have agreed otherwise, either directly or via the Worldticketshop marketplace (for example, a personal delivery of the tickets by the seller to the buyer at the event location), 
2. the seller has advised the buyer of the anticipated late delivery, or 
3. the buyer uses the ticket notwithstanding the late delivery, the buyer will be entitled to a full refund of the tickets (including any shipment costs if these have been incurred but excluding any transaction fees) under the buyer guarantee. This means that tickets for an event scheduled on Monday at 17:00 local time must be in the possession of the buyer by no later than 17:00 the preceding Friday (such time calculated with reference to the location of the event). Business days exclude any public holidays and weekends in the location of the event. It is the responsibility of the seller to know the dates of public holidays at event locations. It is the responsibility of the seller to contact Worldticketshop Customer Care within ten working days after the event, using the contact form available at: http://www.worldticketshop.com/contact_us.

After notification of delivery failure, Worldticketshop will start an investigation to locate the tickets.

Where delivery of the tickets is possible Worldticketshop shall use its reasonable endeavours to ensure that the tickets are delivered in time for the event.

Where delivery is not possible in time for the event to which the tickets relate Worldticketshop will determine the reason for this failure.

If Worldticketshop determines that the seller is responsible for the failed delivery by not appropriately following the delivery process specified on the Worldticketshop market place or as may have otherwise been agreed with Worldticketshop, Worldticketshop will refund the buyer 100% of the purchase price and delivery costs excluding the transaction fees. For clarity the seller will not be at fault where a delivery failure is due to circumstances beyond his reasonable control.

(C) If the seller cannot deliver the exact tickets purchased:

If the seller cannot deliver the exact ticket(s) you purchased but has offered and you have accepted alternative tickets, you will be entitled to a refund of 20% of the purchase price excluding delivery costs and the transaction fees. Any such refund will be at Worldticketshop's sole discretion.

You must contact Worldticketshop Customer Care using the contact form available at http://www.worldticketshop.com/contact_us within 10 working days of accepting the seller's offer of the alternative tickets.

Following notification of the issue by you, Worldticketshop will send you by email a ticket return form which you will be asked to complete and return together with a scan of the tickets to Worldticketshop. Failure to notify us within this time period will result in no refund being made to you.

(D) Cancellation of an event:

The buyer is covered by our buyer guarantee in circumstances where an event is cancelled (that is, no new date for the event is announced). In such circumstances the buyer is entitled to a 100% refund of the purchase price of the tickets (including any shipment costs if these have been incurred but excluding any transaction fees)

If the buyer already has the tickets in his possession or the tickets are in the process of being shipped to the buyer at the time that the event organiser notifies that the event is cancelled, and the seller requires the return of the tickets, it is a condition of payment of the buyer guarantee that the buyer return the tickets to the seller at his own cost. Tickets are to be returned via the same mode as they were dispatched to the buyer, unless the seller advises the buyer (either directly or via the Worldticketshop marketplace) otherwise. If the tickets are hand delivered by the seller to the buyer, it is the responsibility of the buyer and the seller to agree a form of communication should they need to contact one another to return the tickets.

If the tickets have not been shipped at the time the event is cancelled but are, after notification of cancellation has been given by the event organiser, then shipped by the seller, the seller will be responsible for arranging the return of the tickets (if they so require this), together with all associated costs.

Exclusions from cover:

1) Sporting events of any nature that are cancelled due to reasons related to the weather;
2) Football matches which are moved from a Friday, Saturday, Sunday or public holiday to another date or time over that same weekend or public holiday period; and
3) Events which are relocated to a different venue or city on the day that the event was scheduled to occur.

(E) Postponement of an event:

The buyer guarantee is also provided to buyers of tickets through the Worldticketshop market place in circumstances where an event is postponed and the buyer is unable to attend the rescheduled event provided that the buyer gives Worldticketshop reasonable notice of their inability to attend the rescheduled event. In such circumstances the buyer is entitled to a 100% refund of the purchase price of the tickets (including any shipment costs if these have been incurred but excluding any transaction fees).

If the buyer already has the tickets in his possession or the tickets are in the process of being shipped to the buyer at the time that the event organiser notifies that the event is postponed, and the seller requires the return of the tickets, it is a condition of payment of the buyer guarantee that the buyer return the tickets to the seller at his own cost. Tickets are to be returned via the same mode as they were dispatched to the buyer, unless the seller advises the buyer (either directly or via the Worldticketshop marketplace) otherwise. If the tickets are hand delivered by the seller to the buyer, it is the responsibility of the buyer and the seller to agree a form of communication should they need to contact one another to return the tickets.

If the tickets have not been delivered to the buyer or shipped at the time the event is postponed but are, after notification of postponement has been given by the event organiser, then shipped or otherwise delivered by the seller to the buyer, the seller will be responsible for arranging the return of the tickets (if they so require this), together with all associated costs.

Worldticketshop will proceed to refund the purchase price of the tickets (including any shipment costs if these have been incurred but excluding any transaction fees) to the buyer once the seller has confirmed receipt of the returned tickets or has otherwise advised Worldticketshop that the seller may be reimbursed under the terms of the buyer guarantee.

The seller is responsible for promptly communicating information regarding the postponement of the event to the buyer (either directly or via the Worldticketshop marketplace) and Worldticketshop. The buyer must then promptly (but in any event not later than 20 days from the rescheduled event date or three days from the date of notification of rescheduling, whichever occurs sooner) advise the seller that it will be unable to attend the event.

Exclusions from cover:

1) Sporting events of any nature that are postponed due to reasons related to the weather;
2) Football matches which are moved from a Friday, Saturday, Sunday or public holiday to another date or time over that same weekend or public holiday period; and
3) Events which are relocated to a different venue or city on the day that the event was scheduled to occur. Please note, that tickets to certain events will be subject to specified terms and conditions and the buyer should familiarise himself with these specific terms and conditions.

General notes to buyers in relation to sections (A) – (E) (inclusive) above: 
In order to qualify for payment under the buyer guarantee, and in addition to any provisions set out in these terms, the buyer is responsible for: • advising the seller promptly of the correct and full address to which he requires the tickets to be sent or delivered, as the case may be, and in the event that this address changes;
• in the event that the tickets are to be delivered to a hotel, portered residence or other similar destination, advising the hotel, porter and/or other relevant person that a parcel is expected – no claim may be made under the buyer guarantee where delivery which is within the permitted time limits is refused; 
• advising the seller if the buyer has any travel plans which may affect the delivery of the tickets in any way whatsoever; And in the event that a shipment has commenced at the time the buyer advises the seller of a change in the delivery address, it may not be possible for the seller to adjust the delivery address and the buyer will not be able to claim payment under this buyer guarantee on the grounds that the tickets have been shipped to the incorrect address.

Transaction Fee

Please be aware that only in exceptional circumstances will the transaction fee be refunded by Worldticketshop. Any such refund will be at Worldticketshop's sole discretion.

This guarantee does not affect any other rights to which you may be entitled.

The buyer will not be entitled to a refund in case of refusal to sign for receipt of the tickets.

To receive your tickets

Your tickets will be sent by the seller via UPS or another registered shipment method to your home address whenever possible. Should this not be possible for whatever reason we reserve the right to deliver by a courier to your local address or another arranged pick-up point. Tickets will be delivered under the terms & conditions of the sender (Royal Mail, TNT, La Poste, Deutsche Post). Tickets marked as e-tickets will be uploaded by the seller to the buyer's account or sent directly by email.

Delivery Costs The level of the delivery costs are variable per (partial) order and dependant on the chosen delivery address and the country from which the seller is sending the tickets.

Express delivery via UPS and other couriers

Worldticketshop monitors shipments sent by sellers through the UPS shipping console which is available to sellers of tickets. In the event that tickets are dispatched via the UPS shipping console and are not delivered to the buyer on time (that is, in accordance with section B of this buyer guarantee above), Worldticketshop shall be responsible for reimbursing the price of the tickets to both the buyer and, provided that the following conditions have been satisfied, the seller :

A. the seller has not been paid by the buyer;
B. the seller has shipped the tickets at least three full business days prior to the event occurring;
C. the seller has fully, correctly and accurately completed all the required fields of the shipping form and communicated the relevant details, including the tracking code for the tickets, to Worldticketshop; and
D. the seller has correctly completed the address details to which the seller and buyer have agreed the tickets are to be sent. In the event of a reimbursement by Worldticketshop of a seller under this section, it is the responsibility of the seller to establish that it has complied with the requirements set out above or, if the seller has failed to comply with these requirements (for example, where tickets are purchased late and therefore shipped less than three days before the event) that the seller and buyer have agreed that the buyer perform its obligations in the manner which it has done. In such circumstances Worldticketshop strongly advises the seller to obtain written confirmation from the buyer regarding the place and address of delivery, as well as the time of dispatch of the tickets.

In the event that the seller uses a courier or parcel company to dispatch the tickets other than the UPS console referred to above in this section, it is the responsibility of the seller to ensure that the buyer is notified of all relevant details regarding the shipment, including the relevant tracking number and date of arrival, and full details as to how to track the shipment. Responsibility for delivery of the tickets on time remains with the seller at all times when dispatching tickets other than through the UPS console referred to above in this section.

Time of delivery

Your tickets for live entertainment will be sent as soon as possible from the seller, but Worldticketshop has no effect on the date or delivery of your tickets. Depending on the shipment of the tickets through the organizer, it is not unusual that tickets will arrive the week before the event.

Should it not be possible for the seller to deliver your tickets in a timely manner, the seller may choose to hand them over personally at the event on the day where you, as a buyer, should arrive early for pickup so you have plenty of time to attend the event. It’s best to ask for tickets to be delivered to a local delivery address, a local pick up delivery to organise or a domestic carrier to use for a timely delivery. Both buyers and sellers can make special arrangements for delivery via the sales team of Worldticketshop.

Notification of attempted delivery

If the forwarder is unable to deliver the shipment to the buyer in person then the shipment will be sent to the nearest distribution center where the consignment will be retained for a certain period . The forwarder will leave written evidence behind at the delivery address. If however the buyer does not accept, pick up or have the ticket(s) picked up, and the buyer is informed of the shipment in advance, then the non-attendance of the event will be at the risk and expense of the buyer.

Delivery on Saturday

Unfortunately, it is not possible to deliver your tickets on Saturdays via UPS.

Trace data

When the seller sends the tickets, you will receive a note of the shipment via email. In this email you will find the unique tracking code of the envelope containing your tickets.

Then you can track your envelope with UPS directly at Web site at http://www.ups.com.

Alternatively, the tracking information of your tickets is also located in your personal account at Worldticketshop.

What you need to know about the delivery of your tickets

Your tickets will be most often sent via registered mail. The seller may have to choose a different method other than registered mail is delivered, example drop off to a hotel. You will be kept informed regarding the change in delivery method.

Please note that it is your responsibility to supply us with a local delivery address or hotel address. Be sure to inform the hotel reception a week prior to your arrival that you will be expecting an envelope to be delivered in your name.

Please take into account that Worldticketshop cannot be held responsible for alterations in the starting-time, date or location of the match, which may deviate from the information that is printed on your ticket. for receipt of the tickets.

Delivery by UPS: UPS shipment will be delivered to you in person, this means you should sign for receipt of delivery. If you do not, or no one is at your specified delivery addresson on your behalf , the shipment will be sent to the nearest distribution office where the shipment will be conserved for a certain period and if delivery is unsuccessful after 3 delivery attempts the package will be returned to the seller. UPS will leave them a written record.

UPS may deliver a shipment to the receiver named on the waybill or to any other person appearing to have authority to accept delivery of the shipment on the receiver’s behalf (such as persons at the same premises as the receiver or neighbours of the receiver).

Please also note that in the case that you do not receive the tickets, pick up or have picked up, the non-visiting of the event is at the risk of the purchaser.

Tickets will be delivered under the seller terms & conditions. You can find the UPS terms & conditions at: http://www.ups.com/content/nl/en/resources/ship/terms/service.html

Referrals of issues and complaints
If any issues or complaints arise as a result of the sale and purchase of tickets on the Worldticketshop market place, either the seller or the buyer may refer the issue or complaint to Worldticketshop and request it to resolve the dispute.

 

en Worldticketshop United Kingdom
Worldticketshop in Europe