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Terms and Conditions

Terms and Conditions of Use for Buying Tickets

Worldticketshop mediates only in the formation of an agreement between ticket buyers and sellers on its platform. The following conditions shall only apply to the service provided as a mediator.


About Worldticketshop Worldticketshop is a platform on which Worldticketshop supplies the service which facilitates the buying and selling of tickets by buyers and sellers. 

Worldticketshop By using the service on the Worldticketshop websites (Worldticketshop.nl and other related websites on which this agreement is published), you agree with the following terms and conditions of Worldticketshop. Worldticketshop BV is an independent, private limited company registered in the Netherlands under number 02088830. Our registered address is Heresingel 4, 9711 ES Groningen (The Netherlands). You can reach us by phone on 0031 (0)50-2011524 or via info@worldticketshop.com. Our VAT number is NL8146.18.406.B.01. We are not affiliated in any way with any booking office or event organisers. 

Additional Policy This sales agreement also includes other agreements published on the Worldticketshop website, including the privacy policy. 

Registration personal profile Before you place an order or register for a personal profile at Worldticketshop, you have to read and accept all terms and conditions listed in this user agreement and in the privacy policy.


Buying tickets In order to buy tickets, the buyer is obliged to follow the ordering process at the Worldticketshop website. An order will be final once the reservation confirmation of the order has been sent and the full payment has been received and verified by Worldticketshop. It is the responsibility of the buyer to provide Worldticketshop with a correct email address and to contact Worldticketshop when you have not received an order confirmation. All sales at Worldticketshop are final and cannot be cancelled.

Fraud control An order may be cancelled by Worldticketshop within 3 working days if it turns out that the order does not pass the fraudulent check.

Prices The Worldticketshop platform for the purchasing and sale of tickets is a fluctuating market where prices are liable to constant change and are usually higher than the nominal price of the tickets. Worldticketshop strives to inform you of the original price of the ticket, these prices may sometimes be estimated approximately.

BTW Prices at the Worldticketshop website are excluding the service and shipping costs and the added VAT.


Parties in agreement Worldticketshop shall not be held responsible for transactions taking place on its platform between buyers and sellers, nor does it accept ownership of the tickets that are offered on the Worldticketshop platform. 

Alterations Worldticketshop shall not be held responsible for any changes with respect to the event, nor for information regarding seat allotment of tickets which has been provided to Worldticketshop by sellers.


Payment Payment is made by buyer in one of the ways indicated by Worldticketshop. Buyer authorises Worldticketshop to charge the credit card or debit card with an amount that is equal to the price, booking and shipping costs. Worldticketshop is entitled to charge the applicable VAT on its costs. The authorisation remains valid until the agreement has been observed or the order has been cancelled. Payment of the order will be taken immediately.

Delivery of tickets Tickets are dispatched by registered post at the expense of the buyer. The buyer will be notified beforehand of the shipment or delivery of his tickets. It is the responsibility of the buyer to indicate a correct delivery address and to correctly inform the occupant or reception about the receipt of the shipment. Worldticketshop may choose to have the seller deliver in a method other than registered post, e.g. local delivery at a hotel or delivery in front of the venue.

Non-compliance Worldticketshop is not involved in the actual transaction between buyer and seller. If the tickets received by the buyer do not meet the ticket requirements of the tickets ordered by the buyer, the buyer shall be entitled to compensation or replacement tickets or better tickets.

Failed delivery If the shipping agent is unable to deliver the shipment to the buyer in person, the shipment will be sent to the nearest distribution office where the shipment will be retained for a certain period, and, in the case of a UPS delivery, will be returned to the seller after three failed delivery attempts. In this case, the agent will leave written evidence behind at the delivery address. If a ticket buyer does not accept, pick up or has the ticket picked up, and the buyer is notified beforehand of the shipment, then the unvisited event will be at the risk and expense of the buyer.

Accuracy of tickets Worldticketshop shall not be held responsible for the validity of the tickets. Worldticketshop merely makes it platform available for the purchasing and selling of tickets. Should the tickets purchased by the buyer fail to provide access to the event, then the buyer will be entitled to a 120% refund of the agreed price including shipping costs (see buyer guarantee under Article 5).


Errors in shipment/delivery Neither Worldticketshop nor the seller shall be held responsible for (consequential) damage if shipment/delivery fails because of the provision of an incorrect address, because the occupant or reception has not been fully informed, or if the buyer does not accept a ticket, fails to pick it up, or fails to have it picked up by someone else, and the buyer is informed about the delivery in advance. The tickets are not insured in such circumstances.

Cancellation If the event is cancelled, the buyer shall be entitled to a refund of 100% of the agreed price, unless the cancellation is not attributable to the seller, for example in the event of suspension of payment or bankruptcy of the organiser.

If an event is rescheduled, the tickets will remain valid for the new date. All purchases at Worldticketshop are final, and, consequently, tickets for rescheduled events cannot be swapped or returned.

Buyer Guarantee If an order has been completed, the admission tickets are guaranteed, and the seller fails to observe the agreement in its entirety, or if an admission ticket fails to provide access to the event, and such is not attributable to the buyer, the buyer shall be entitled to a refund of 120% of the agreed price including shipping costs or similar or better tickets, unless failure is not attributable to the seller (for example in the event of suspension of payment or bankruptcy of the organiser) or Worldticketshop has dissolved the agreement within 3 working days after its realisation. In the latter case 100% of the agreed price will be refunded.

Consequential Damage Buyer agrees that the liability of Worldticketshop for damage shall not total up to more than the maximum amount of the transaction. Worldticketshop shall not be responsible for indirect damage, including consequential damage.


Safeguard Worldticketshop is not involved in the transaction between seller and buyer. Should a conflict arise between the seller and buyer, then this agreement will safeguard Worldticketshop and all managers, directors, agents, affiliates, partners and employees, and you will be liable to compensate Worldticketshop for each known and unknown type of claims, demands and damages that result from such disputes or others that are connected with them.


Alterations of agreement Alterations of these terms and conditions of use will be communicated via the website and shall take effect seven days after publication.

Privacy We will not sell or lease your personal details to third parties for marketing reasons without explicit consent. We will only use your personal details in the way that is outlined in the privacy policy.

Applicable law Dutch law applies to the agreement. Insofar as deviation from the statutory rules of competence is permitted, the authorised Judge within the District of Groningen examines any litigation that may arise between Worldticketshop and the seller. 

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