I have received a sales order, but the tickets are no longer available, what do I do?
Have your tickets already been sold, but does it turn out that you are not able to deliver the tickets or the agreed tickets? Then we request that you contact the Worldticketshop sales team so that the status of your sales order can be changed to ‘unfulfilled order’ as soon as possible. In consultation with the sales team you can then discuss if you may be able to deliver alternative tickets or that delivery is not possible at all. The Worldticketshop sales team is responsible for the communication to the buyer.
Should it appear that delivery of the tickets is not possible, then the buyer is entitled to a 120% refund of the purchase amount including shipping costs under the terms and the conditions of the buyer guarantee. Worldticketshop will charge the seller’s credit card with a fine of 120% of the sale price including shipping costs plus a penalty of € 250 per order.