Conditions of use
Terms and Conditions for the Purchase of Tickets
About Worldticketshop Worldticketshop is a platform on which Worldticketshop supplies the service which facilitates the buying and selling of tickets between buyers and sellers.
Worldticketshop By using the service on the Worldticketshop websites (http//:www.worldticketshop.nl and other related websites on which these terms and conditions for buying tickets are published from time to time, and to which these terms and conditions apply), you agree to be bound by the following terms and conditions in relation to the purchase of tickets.
Worldticketshop BV is an independent, private limited company registered in the Netherlands under number 02088830. Our registered address is Heresingel 4b, 9711 ES Groningen (The Netherlands). You can reach us by phone on 0031 (0)50-2011524 or via firstname.lastname@example.org. Our VAT number is NL8146.18.406.B.01.
We are not affiliated in any way with any booking office or event organiser.
Acceptance By using the service on the Worldticketshop websites (http://www.worldticketshop.nl and other related websites on which these terms and conditions for buying tickets are published from time to time) and/or placing an order or registering a personal profile at Worldticketshop, you confirm that you have read and accept these terms and conditions for buying tickets.
2. BUYING TICKETS
Buying tickets In order to buy tickets from the Worldticketshop marketplace, the buyer must follow the ordering process set out on the Worldticketshop website. A contract will form between the buyer and the seller of the tickets and be binding on both parties when the buyer accepts the seller's offer as detailed on the Worldticketshop marketplace. The buyer must comply with the payment terms of the ordering process (located at Payment Methods). The buyer must also provide Worldticketshop with a correct email address.
The buyer may contact Worldticketshop if, following acceptance of the seller's offer to sell tickets, no order confirmation is received within 24 hours of the acceptance by the buyer.
Subject to the provisions of these terms and conditions, once the buyer has accepted the seller's offer, the order is final and cannot be cancelled by the buyer or the seller.
Fraud control An order may be cancelled by Worldticketshop within 3 working days (calculated in accordance with working practices in the Netherlands) if there are reasonable grounds for Worldticketshop to suspect fraudulent activities in respect of the order.
Prices Worldticketshop has no responsibility for the price of the tickets being sold on the Worldticketshop marketplace and prices are entirely at the seller's discretion. Prices offered by sellers on the Worldticketshop marketplace do not cover (i) the transactions fee; (ii) delivery costs; (iii) any applicable VAT and (iv) any other costs or taxes which are applicable at the time, all of which are payable by the buyer in additional to the ticket price.
3. INFORMATION ABOUT THE TICKETS
Parties in agreement Worldticketshop shall not be held responsible for transactions taking place on the Worldticketshop marketplace between buyers and sellers, nor does it accept any form of ownership of or risk in the tickets that are offered for sale by sellers on the Worldticketshop marketplace.
Alterations Worldticketshop shall not be held responsible for any changes with respect to the event to which the tickets bought by the buyer relate. The tickets bought are tickets for the specific fixture bought not necessarily for the date stated on the website at the time of purchase. Any order placed will remain in effect regardless of possible changes to the event date or venue. Other then as set out in the buyer guarantee Worldticketshop shall not be responsible in any way for information regarding seat allocation of tickets which has been provided by the seller to the buyer.
Football tickets Football fixtures are often subject to date changes due to TV rights and scheduling conflicts between fixtures and Cup fixtures or other such fixtures. When making travel arrangements, we advise to book your travels with some extra time before and after the match. All tickets are always for the home team section unless stated otherwise by the seller. When buying tickets you effectively buy tickets for that specific fixture (not that specific date). Your order will remain in effect regardless of any possible rescheduling of the event date or venue.
4. PAYMENT AND DELIVERY OF TICKETS
Payment Payment is made by the buyer to Worldticketshop in one of the ways and using one of the methods indicated by Worldticketshop from time to time. The buyer authorises Worldticketshop to charge the credit card or debit card indicated by the buyer with an amount that is equal to the price, transaction fee and delivery costs. Worldticketshop is entitled to charge the applicable VAT on its costs as well as any other taxes which are applicable at the time. The authorisation given by the buyer remains valid until the order in respect of which the authorisation has been given has been fulfilled by both the buyer and the seller or the order has been cancelled. Payment of the order will be taken immediately by Worldticketshop.
Delivery of tickets Tickets are dispatched, unless otherwise specified, using the UPS system indicated on the Worldticketshop marketplace website and is at the expense of the buyer. The buyer will be notified by the seller when the tickets have been dispatched by the seller and the seller will provide the buyer with a tracking number for the dispatched tickets.
It is the responsibility of the buyer to indicate a correct delivery address for the tickets to be sent to and to correctly inform the occupant of or reception located at, that address about the receipt of the shipment. If UPS (or any other shipping agent as the case may be) is unable to deliver the shipment to the buyer in person, the shipment will be sent to the nearest distribution office where the shipment will be retained for no longer then 5 days, and, in the case of a UPS delivery, will be returned to the seller after three failed delivery attempts. In this case, the shipping agent will leave written evidence behind at the delivery address of its attempts to deliver the tickets.
Non-compliance Worldticketshop is not involved in the actual transaction between buyer and seller and has no responsibility in respect of the transaction. If the tickets received by the buyer do not meet the description of the tickets given by the seller on the Worldticketshop marketplace, the buyer shall be entitled to compensation or replacement tickets or better tickets in accordance with the buyer guarantee (Buyer Guarantee):.
Failed delivery due to buyer If a ticket buyer provides an incorrect address or does not accept, pick up or have the ticket picked up from the distribution office, and the buyer has been notified beforehand of the shipment, then the unvisited event to which the tickets relate will be at the risk and expense of the buyer. The cost of re-sending the tickets shall be met by the buyer.
Failed delivery due to seller Worldticketshop shall not be held responsible for delivery of the tickets. Where the tickets have not been delivered by the date they should have been delivered the buyer should notify Worldticketshop in accordance with the buyer guarantee: (Buyer Guarantee). Failure by the buyer to notify Worldticketshop may result in the buyer losing all of its rights in respect of the non-delivery.
Conformity of the tickets with the seller's description Worldticketshop shall not be held responsible if the tickets delivered are not valid and/or do not confirm to the seller's description of the tickets. Worldticketshop merely makes the Worldticketshop marketplace available for the purchasing and selling of tickets. Should the tickets purchased by the buyer fail to provide access to the event or not meet the description of the tickets given by the seller, then the buyer will be entitled to a refund in accordance with the in the buyer guarantee: (Buyer Guarantee).
5. GUARANTEES AND LIABILITY
Event Cancellation It is at the risk of the buyer should an event for which a seller has sold tickets be cancelled if such cancellation is not attributable to the actions of the seller. Where cancellation is attributable to the seller, the buyer shall be entitled to refund in accordance with the buyer guarantee: (Buyer Guarantee).
Subject to the terms of the Buyer Guarantee, if an event is rescheduled and the tickets remain valid for the rescheduled date, the buyer will have no right to a refund or exchange in respect of the tickets purchased for the rescheduled event.
However, when buying tickets on Worldticketshop, your purchase is insured in accordance with the terms and conditions set out on: (Ticket Cover)
If you become aware that any of the specifics (time, date, and venue) of your event have changed or if the event is cancelled and you are therefore unable to attend the attend, please contact email@example.com immediately.
Buyer Guarantee The Worldticketshop buyer guarantee applies to any tickets purchased by the buyer from the Worldticketshop marketplace: (Buyer Guarantee).
Liability Limitation To the fullest extent permitted by law, Worldticketshop shall have no liability to the buyer or any third party in respect of use of or reliance upon the services, the website, any malfunction of the services or the marketplace website or the offer of or sale of the ticket(s) by the seller to the buyer.
Consequential Damage Worldticketshop explicitly disclaims any responsibility for any special, consequential, incidental or moral damage including but not limited to indirect damage and damage which may be caused by services, the marketplace website or malfunction of the service or marketplace website provided by Worldticketshop. When exclusion or limitation of consequential or incidental damages is not permitted and in all other circumstances the liability of Worldticketshop is limited to no more than the total purchase price of the tickets purchased by the buyer.
Safeguard Worldticketshop is not involved in the transaction between a seller and the buyer. Should a conflict arise between a seller and the buyer, then this agreement will safeguard Worldticketshop and all managers, directors, agents, affiliates, partners and employees of Worldticketshop and the buyer will be liable to compensate Worldticketshop in full for each known and unknown type of claim, demand and damage that result from such disputes or others that are connected with them.
Alterations of agreement Worldticketshop reserves the right to alter these terms and conditions for buying tickets at any time and any such alterations will be effective immediately upon publication on the Worldticketshop website (unless otherwise stated). Therefore Worldticketshop strongly recommends that the buyer checks these terms and conditions each time they intend to purchase tickets from the Worldticketshop marketplace.
Use of the Worldticketshop marketplace website The Worldticketshop marketplace website is provided "as is" with no guarantee of availability or functionality. Worldticketshop reserves the right to adjust, shut down or make temporarily inaccessible the website or any part thereof at any time without prior notification.
No agency The buyer and Worldticketshop are independent parties and nothing in these terms and conditions in intended to create an agency relationship, partnership or joint venture between the buyer and Worldticketshop.
Entire Agreement These terms and conditions and all documents referred to in them, set out the full agreement between Worldticketshop and the buyer and override all previous agreements between Worldticketshop and the buyer (both oral and in writing).
Variation No alteration, adjustment or addition of a provision of these terms and conditions shall be valid or take effect unless explicitly agreed in writing in accordance with these terms and conditions. Severance If a provision within these terms and conditions is considered invalid or inapplicable under whatever circumstance, the application in other situations as well as the remaining provisions of these terms and conditions shall remain valid to the fullest extent possible and/or permissible.
Intellectual property The buyer acknowledges that Worldticketshop exclusively owns or is the valid licensee of all the rights, titles and worldwide interests as well as the intrinsic worth of the Worldticketshop name and brand and the Worldticketshop websites. Worldticketshop reserves all rights and the buyer will not have any right, title or interest in Worldticketshop name and brand and the Worldticketshop websites other then as expressly set out in these terms and conditions.
Applicable law Dutch law applies to these terms and conditions. Insofar as deviation from the statutory rules of competence is permitted, the authorised Judge within the District of Groningen shall have the exclusive right to examine any litigation that may arise between Worldticketshop and the buyer.
Worldticketshop’s comprehensive buyer guarantee provides buyers of tickets extra guarantees in the event that an event is postponed or cancelled or tickets are not delivered (either on time or at all). Our experience of operating as a ticket marketplace has, over the years, taught us that buyers often go to events as part of a trip and where an event is cancelled or postponed, the trip cannot be re-arranged or cancelled to take account of this. In addition, we at Worldticketshop do not believe that it can be expected that buyers on holiday wait for long periods of time in their hotel for purchased tickets to be delivered to them.
Our comprehensive buyer guarantee affords buyers the comfort that in certain circumstances they are able to obtain a reimbursement of the monies which they have paid for tickets. You must follow the instructions set out below the event of one of the following situations occurring:
(A) If the tickets you have received appear to be fraudulent and/or admission to the event to which the tickets relate is denied as a result of doubt over the authenticity of the ticket:
You must contact Worldticketshop Customer Care within 10 working days of the date on which the event to which the tickets related took place using the contact form available at: http://www.worldticketshop.com/contact_us.
Following notification of the issue by you, Worldticketshop will send you by email a ticket return form which you will be asked to complete and return together with a scan of the tickets to Worldticketshop. If Worldticketshop is satisfied that the tickets provided by the seller were not authentic, Worldticketshop will refund you 120% of the purchase price and delivery costs excluding the transaction fees paid by you in relation to those tickets.
(B) If the tickets have not been delivered on time:
If the seller has failed to deliver the tickets to the buyer at least one full business day prior to the event, and unless:
1. the buyer and seller have agreed otherwise, either directly or via the Worldticketshop marketplace (for example, a personal delivery of the tickets by the seller to the buyer at the event location),
2. the seller has advised the buyer of the anticipated late delivery, or
3. the buyer uses the ticket notwithstanding the late delivery, the buyer will be entitled to a full refund of the tickets (including any shipment costs if these have been incurred but excluding any transaction fees) under the buyer guarantee. This means that tickets for an event scheduled on Monday at 17:00 local time must be in the possession of the buyer by no later than 17:00 the preceding Friday (such time calculated with reference to the location of the event). Business days exclude any public holidays and weekends in the location of the event. It is the responsibility of the seller to know the dates of public holidays at event locations. It is the responsibility of the seller to contact Worldticketshop Customer Care within ten working days after the event, using the contact form available at: http://www.worldticketshop.com/contact_us.
After notification of delivery failure, Worldticketshop will start an investigation to locate the tickets.
Where delivery of the tickets is possible Worldticketshop shall use its reasonable endeavours to ensure that the tickets are delivered in time for the event.
Where delivery is not possible in time for the event to which the tickets relate Worldticketshop will determine the reason for this failure.
If Worldticketshop determines that the seller is responsible for the failed delivery by not appropriately following the delivery process specified on the Worldticketshop market place or as may have otherwise been agreed with Worldticketshop, Worldticketshop will refund the buyer 100% of the purchase price and delivery costs excluding the transaction fees. For clarity the seller will not be at fault where a delivery failure is due to circumstances beyond his reasonable control.
(C) If the seller cannot deliver the exact tickets purchased:
If the seller cannot deliver the exact ticket(s) you purchased but has offered and you have accepted alternative tickets, you will be entitled to a refund of 20% of the purchase price excluding delivery costs and the transaction fees. Any such refund will be at Worldticketshop's sole discretion.
You must contact Worldticketshop Customer Care using the contact form available at http://www.worldticketshop.com/contact_us within 10 working days of accepting the seller's offer of the alternative tickets.
Following notification of the issue by you, Worldticketshop will send you by email a ticket return form which you will be asked to complete and return together with a scan of the tickets to Worldticketshop. Failure to notify us within this time period will result in no refund being made to you.
(D) Cancellation of an event:
The buyer is covered by our buyer guarantee in circumstances where an event is cancelled (that is, no new date for the event is announced). In such circumstances the buyer is entitled to a 100% refund of the purchase price of the tickets (including any shipment costs if these have been incurred but excluding any transaction fees)
If the buyer already has the tickets in his possession or the tickets are in the process of being shipped to the buyer at the time that the event organiser notifies that the event is cancelled, and the seller requires the return of the tickets, it is a condition of payment of the buyer guarantee that the buyer return the tickets to the seller at his own cost. Tickets are to be returned via the same mode as they were dispatched to the buyer, unless the seller advises the buyer (either directly or via the Worldticketshop marketplace) otherwise. If the tickets are hand delivered by the seller to the buyer, it is the responsibility of the buyer and the seller to agree a form of communication should they need to contact one another to return the tickets.
If the tickets have not been shipped at the time the event is cancelled but are, after notification of cancellation has been given by the event organiser, then shipped by the seller, the seller will be responsible for arranging the return of the tickets (if they so require this), together with all associated costs.
Exclusions from cover:
1) Sporting events of any nature that are cancelled due to reasons related to the weather;
2) Football matches which are moved from a Friday, Saturday, Sunday or public holiday to another date or time over that same weekend or public holiday period; and
3) Events which are relocated to a different venue or city on the day that the event was scheduled to occur.
(E) Postponement of an event:
The buyer guarantee is also provided to buyers of tickets through the Worldticketshop market place in circumstances where an event is postponed and the buyer is unable to attend the rescheduled event provided that the buyer gives Worldticketshop reasonable notice of their inability to attend the rescheduled event. In such circumstances the buyer is entitled to a 100% refund of the purchase price of the tickets (including any shipment costs if these have been incurred but excluding any transaction fees).
If the buyer already has the tickets in his possession or the tickets are in the process of being shipped to the buyer at the time that the event organiser notifies that the event is postponed, and the seller requires the return of the tickets, it is a condition of payment of the buyer guarantee that the buyer return the tickets to the seller at his own cost. Tickets are to be returned via the same mode as they were dispatched to the buyer, unless the seller advises the buyer (either directly or via the Worldticketshop marketplace) otherwise. If the tickets are hand delivered by the seller to the buyer, it is the responsibility of the buyer and the seller to agree a form of communication should they need to contact one another to return the tickets.
If the tickets have not been delivered to the buyer or shipped at the time the event is postponed but are, after notification of postponement has been given by the event organiser, then shipped or otherwise delivered by the seller to the buyer, the seller will be responsible for arranging the return of the tickets (if they so require this), together with all associated costs.
Worldticketshop will proceed to refund the purchase price of the tickets (including any shipment costs if these have been incurred but excluding any transaction fees) to the buyer once the seller has confirmed receipt of the returned tickets or has otherwise advised Worldticketshop that the seller may be reimbursed under the terms of the buyer guarantee.
The seller is responsible for promptly communicating information regarding the postponement of the event to the buyer (either directly or via the Worldticketshop marketplace) and Worldticketshop. The buyer must then promptly (but in any event not later than 20 days from the rescheduled event date or three days from the date of notification of rescheduling, whichever occurs sooner) advise the seller that it will be unable to attend the event.
Exclusions from cover:
1) Sporting events of any nature that are postponed due to reasons related to the weather;
2) Football matches which are moved from a Friday, Saturday, Sunday or public holiday to another date or time over that same weekend or public holiday period; and
3) Events which are relocated to a different venue or city on the day that the event was scheduled to occur. Please note, that tickets to certain events will be subject to specified terms and conditions and the buyer should familiarise himself with these specific terms and conditions.
General notes to buyers in relation to sections (A) – (E) (inclusive) above:
In order to qualify for payment under the buyer guarantee, and in addition to any provisions set out in these terms, the buyer is responsible for: • advising the seller promptly of the correct and full address to which he requires the tickets to be sent or delivered, as the case may be, and in the event that this address changes;
• in the event that the tickets are to be delivered to a hotel, portered residence or other similar destination, advising the hotel, porter and/or other relevant person that a parcel is expected – no claim may be made under the buyer guarantee where delivery which is within the permitted time limits is refused;
• advising the seller if the buyer has any travel plans which may affect the delivery of the tickets in any way whatsoever; And in the event that a shipment has commenced at the time the buyer advises the seller of a change in the delivery address, it may not be possible for the seller to adjust the delivery address and the buyer will not be able to claim payment under this buyer guarantee on the grounds that the tickets have been shipped to the incorrect address.
Please be aware that only in exceptional circumstances will the transaction fee be refunded by Worldticketshop. Any such refund will be at Worldticketshop's sole discretion.
This guarantee does not affect any other rights to which you may be entitled.
The buyer will not be entitled to a refund in case of refusal to sign for receipt of the tickets.
To receive your tickets
Your tickets will be sent by the seller via UPS or another registered shipment method to your home address whenever possible. Should this not be possible for whatever reason we reserve the right to deliver by a courier to your local address or another arranged pick-up point. Tickets will be delivered under the terms & conditions of the sender (Royal Mail, TNT, La Poste, Deutsche Post). Tickets marked as e-tickets will be uploaded by the seller to the buyer's account or sent directly by email.
Delivery Costs The level of the delivery costs are variable per (partial) order and dependant on the chosen delivery address and the country from which the seller is sending the tickets.
Express delivery via UPS and other couriers
Worldticketshop monitors shipments sent by sellers through the UPS shipping console which is available to sellers of tickets. In the event that tickets are dispatched via the UPS shipping console and are not delivered to the buyer on time (that is, in accordance with section B of this buyer guarantee above), Worldticketshop shall be responsible for reimbursing the price of the tickets to both the buyer and, provided that the following conditions have been satisfied, the seller :
A. the seller has not been paid by the buyer;
B. the seller has shipped the tickets at least three full business days prior to the event occurring;
C. the seller has fully, correctly and accurately completed all the required fields of the shipping form and communicated the relevant details, including the tracking code for the tickets, to Worldticketshop; and
D. the seller has correctly completed the address details to which the seller and buyer have agreed the tickets are to be sent. In the event of a reimbursement by Worldticketshop of a seller under this section, it is the responsibility of the seller to establish that it has complied with the requirements set out above or, if the seller has failed to comply with these requirements (for example, where tickets are purchased late and therefore shipped less than three days before the event) that the seller and buyer have agreed that the buyer perform its obligations in the manner which it has done. In such circumstances Worldticketshop strongly advises the seller to obtain written confirmation from the buyer regarding the place and address of delivery, as well as the time of dispatch of the tickets.
In the event that the seller uses a courier or parcel company to dispatch the tickets other than the UPS console referred to above in this section, it is the responsibility of the seller to ensure that the buyer is notified of all relevant details regarding the shipment, including the relevant tracking number and date of arrival, and full details as to how to track the shipment. Responsibility for delivery of the tickets on time remains with the seller at all times when dispatching tickets other than through the UPS console referred to above in this section.
Time of delivery
Your tickets for live entertainment will be sent as soon as possible from the seller, but Worldticketshop has no effect on the date or delivery of your tickets. Depending on the shipment of the tickets through the organizer, it is not unusual that tickets will arrive the week before the event.
Should it not be possible for the seller to deliver your tickets in a timely manner, the seller may choose to hand them over personally at the event on the day where you, as a buyer, should arrive early for pickup so you have plenty of time to attend the event. It’s best to ask for tickets to be delivered to a local delivery address, a local pick up delivery to organise or a domestic carrier to use for a timely delivery. Both buyers and sellers can make special arrangements for delivery via the sales team of Worldticketshop.
Notification of attempted delivery
If the forwarder is unable to deliver the shipment to the buyer in person then the shipment will be sent to the nearest distribution center where the consignment will be retained for a certain period . The forwarder will leave written evidence behind at the delivery address. If however the buyer does not accept, pick up or have the ticket(s) picked up, and the buyer is informed of the shipment in advance, then the non-attendance of the event will be at the risk and expense of the buyer.
Delivery on Saturday
Unfortunately, it is not possible to deliver your tickets on Saturdays via UPS.
When the seller sends the tickets, you will receive a note of the shipment via email. In this email you will find the unique tracking code of the envelope containing your tickets.
Then you can track your envelope with UPS directly at Web site at http://www.ups.com.
Alternatively, the tracking information of your tickets is also located in your personal account at Worldticketshop.
What you need to know about the delivery of your tickets
Your tickets will be most often sent via registered mail. The seller may have to choose a different method other than registered mail is delivered, example drop off to a hotel. You will be kept informed regarding the change in delivery method.
Please note that it is your responsibility to supply us with a local delivery address or hotel address. Be sure to inform the hotel reception a week prior to your arrival that you will be expecting an envelope to be delivered in your name.
Please take into account that Worldticketshop cannot be held responsible for alterations in the starting-time, date or location of the match, which may deviate from the information that is printed on your ticket. for receipt of the tickets.
Delivery by UPS: UPS shipment will be delivered to you in person, this means you should sign for receipt of delivery. If you do not, or no one is at your specified delivery addresson on your behalf , the shipment will be sent to the nearest distribution office where the shipment will be conserved for a certain period and if delivery is unsuccessful after 3 delivery attempts the package will be returned to the seller. UPS will leave them a written record.
UPS may deliver a shipment to the receiver named on the waybill or to any other person appearing to have authority to accept delivery of the shipment on the receiver’s behalf (such as persons at the same premises as the receiver or neighbours of the receiver).
Please also note that in the case that you do not receive the tickets, pick up or have picked up, the non-visiting of the event is at the risk of the purchaser.
Tickets will be delivered under the seller terms & conditions. You can find the UPS terms & conditions at: http://www.ups.com/content/nl/en/resources/ship/terms/service.html
Referrals of issues and complaints
If any issues or complaints arise as a result of the sale and purchase of tickets on the Worldticketshop market place, either the seller or the buyer may refer the issue or complaint to Worldticketshop and request it to resolve the dispute.