Charges policy

WORLDTICKETSHOP CHARGES POLICY

Worldticketshop guarantees a safe trading platform for both buyers and sellers.

Buyer guarantee
On behalf of its sellers Worldticketshop guarantees buyers the authenticity of tickets as well as the timely delivery of the tickets for the event to which the tickets relate in accordance with Worldticketshop's "buyer guarantee".

Sellers are obliged, in accordance with the terms and conditions of sale, to supply authentic tickets in a timely manner and comply with the purchase agreement made with the buyer (as more fully described in Worldticketshop's terms and conditions of sale).

Administrative charges
If a seller has made commitments on the Worldticketshop marketplace, but fails to observe those commitments, then Worldticketshop is entitled to effectuate its charges policy in accordance with the terms and conditions of sale. Effectuating the charges policy is based on the seller sullying the good name of Worldticketshop and the administrative efforts of Worldticketshop which are necessitated when the seller fails to observe, or to only partially observes, the terms of their agreement with the buyer.

Worldticketshop will impose administrative charges on the seller in the following situations listed below:

(i) When it turns out that the seller is unable to fulfil the sales order:
If the seller indicates that the sales order cannot be fulfilled or if the Worldticketshop sales team has established that the seller has not fulfilled the sales order in its entirety timely before the event, and on the terms offered by the seller, the buyer will be entitled to a refund of 100% of the purchase price plus any delivery costs paid for by the buyer. In case that tickets appear to be fraudulent and/or admission to the event to which the tickets relate is denied as a result of doubt over the authenticity of the ticket , the buyer will be entitled to a refund of 120% of the purchase price plus any delivery costs paid for by the buyer. These refunds will be paid by Worldticketshop to the buyer on the seller's behalf.
 
In these circumstances, Worldticketshop at its discretion will either (i) charge the seller’s credit or debit card (as the case may be); or (ii) deduct from future payments due to the seller from Worldticketshop, the amount refunded by Worldticketshop to the buyer plus an administrative charge of € 250 / GBP 220 per refund. The transaction will be marked as ‘non-compliance’.

(ii) When it turns out that the seller is partially unable to fulfil the sales order and the buyer accepts other tickets offered by the seller:
When the seller is unable to deliver the exact agreed tickets but can offer alternative tickets and the buyer accepts this revised offer from the seller, the buyer will receive a 20% discount on the purchase price. Worldticketshop will charge the seller for this discount as quality costs increased by  an administrative charge of € 125 / GBP 110 per refund.

Please note that any charges will be at Worldticketshop's sole discretion.