When you purchase your tickets on the Worldticketshop website, you benefit from the following guarantees:
- Your tickets will be 100% authentic.
- You will receive your tickets in time for the event.
- You will be entitled to a refund or replacement tickets in case the event is cancelled.
In order to benefit from the Buyer Guarantee, the following conditions must be met:
If the tickets you have received appear to be fraudulent and/or admission to the event is denied:
The buyer will be asked to return the tickets with a prepaid FedEx shipping label available from Worldticketshop along with a ticket return form. Worldticketshop will refund the buyer 120% of the purchase price.
+ Steps to follow: The buyer must contact the Worldticketshop customer care desk within 5 working days after the event has taken place.
If the tickets have not been delivered in time:
Worldticketshop will start an investigation to locate the tickets and to determine whether Worldticketshop has failed to send the tickets in time. If Worldticketshop is at fault, Worldticketshop will refund the buyer 120% of the purchase price.
+ Steps to follow: The buyer must contact the Worldticketshop customer care desk within 5 working days after the tickets should have been delivered.
If the event is cancelled:
If the event is cancelled, Worldticketshop will offer the buyer similar replacement tickets on the basis of availability or refund the buyer 100% of the purchase price unless the cancellation is the result of force majeure, and Worldticketshop itself is unable to arrange a refund of the purchase price of the tickets. The replacement tickets will only be sent once the originally purchased tickets have been returned by the buyer by registered post.
+ Steps to follow: The buyer must contact the Worldticketshop customer care desk within 5 days after the announcement of the cancellation of the event.
This guarantee leaves intact the remaining rights to which the buyer is entitled.
