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Buyer Guarantee

Buyer Guarantee

Worldticketshop provides an online marketplace and shall not be held responsible for transactions taking place on the Worldticketshop marketplace:

1. The tickets you purchase will be authentic.
2. Worldticketshop tries to ensure that you receive your tickets no later than three working days before the event to which the tickets relate.

You must follow the instructions set out below the event of one of the following situations occurring:

(A) If the tickets you have received appear to be fraudulent and/or admission to the event to which the tickets relate is denied as a result of doubt over the authenticity of the ticket:

You must contact Worldticketshop Customer Care within 10 working days of the date on which the event to which the tickets related took place using the contact form available at: http://www.worldticketshop.com/contact_us.

Following notification of the issue by you, Worldticketshop will send you by email a ticket return form which you will be asked to complete and return together with a scan of the tickets to Worldticketshop. If Worldticketshop is satisfied that the tickets provided by the seller were not authentic, Worldticketshop will refund you 120% of the purchase price and delivery costs excluding the transaction fees paid by you in relation to those tickets.

(B) If the tickets have not been delivered on time:

You must contact Worldticketshop Customer Care if the tickets have not been delivered either (i) three working days before the event; or (ii) within ten working days after the event, using the contact form available at: http://www.worldticketshop.com/contact_us.

After notification of delivery failure, Worldticketshop will start an investigation to locate the tickets.

Where delivery of the tickets is possible Worldticketshop shall use its reasonable endeavours to ensure that the tickets are delivered in time for the event.

Where delivery is not possible in time for the event to which the tickets relate Worldticketshop will determine the reason for this failure.

If Worldticketshop determines that the seller is responsible for the failed delivery by not appropriately following the delivery process specified on the Worldticketshop market place or as may have otherwise been agreed with Worldticketshop, Worldticketshop will refund the buyer 100% of the purchase price and delivery costs excluding the transaction fees. For clarity the seller will not be at fault where a delivery failure is due to circumstances beyond his reasonable control.

(C) If the seller cannot deliver the exact tickets purchased:

If the seller cannot deliver the exact ticket(s) you purchased but has offered and you have accepted alternative tickets, you will be entitled to a refund of 20% of the purchase price excluding delivery costs and the transaction fees. Any such refund will be at Worldticketshop's sole discretion.

You must contact Worldticketshop Customer Care using the contact form available at http://www.worldticketshop.com/contact_us within 10 working days of accepting the seller's offer of the alternative tickets.

Following notification of the issue by you, Worldticketshop will send you by email a ticket return form which you will be asked to complete and return together with a scan of the tickets to Worldticketshop. Failure to notify us within this time period will result in no refund being made to you.

Transaction Fee and TicketCover

Please be aware that only in exceptional circumstances will the transaction fee and TicketCover be refunded by Worldticketshop. Any such refund will be at Worldticketshop's sole discretion.

This guarantee does not affect any other rights to which you may be entitled.

The buyer will not be entitled to a refund in case of refusal to sign for receipt of the tickets.

en Worldticketshop United Kingdom
Worldticketshop in Europe